Commitment

Alta Electronics Inc. is dedicated to promptly addressing the accessibility needs of individuals with disabilities. We aim to eliminate and prevent barriers to accessibility in line with the Accessibility for Ontarians with Disabilities Act (AODA) and the Integrated Accessibility Standards Regulation (IASR).

This plan outlines the steps that Alta Electronics Inc. will take to enhance accessibility and ensure compliance with relevant legislation.

Customer Service

Alta Electronics Inc. is dedicated to providing accessible customer service. We are committed to ensuring that individuals with disabilities are treated with dignity, independence, and equal opportunity. All employees who interact with customers receive training on accessibility requirements and how to offer accessible customer service.

Information and Communication

Alta Electronics Inc. is focused on making our information and communications accessible.

• Accessible formats and communication support will be provided upon request.
• Our website and web content will strive to meet WCAG 2.0 Level AA accessibility standards.

Employment

Alta Electronics Inc. promotes accessible employment practices. Accessibility considerations are incorporated into our recruitment, hiring, and employment processes. Individual accommodation plans will be developed as needed to support employees with disabilities.

Training

Alta Electronics Inc. provides training to employees in accessibility standards and the Ontario Human Rights Code as they relate to individuals with disabilities. Training will be offered to employees, management, and others involved in policy development or service provision on behalf of the organization.

Review and Updates

This Multi-Year Accessibility Plan will be reviewed and updated at least once every five years or as needed in response to changes in legislation or organizational practices.

Contact Information

For questions about this accessibility plan or to request accessible formats of documents, please contact:

Email: customerservice@alta-electronics.com Phone: (905)-702-9588