Accessible Customer Service Policy

Alta Electronics (“we”, “us”, “our”) is committed to providing people with disabilities
equal opportunity to access our services and information. We aim to serve all visitors and customers
in a way that respects dignity, supports independence, encourages integration, and promotes equal opportunity.

We work to identify, remove, and prevent barriers to accessibility and to meet our obligations under
Ontario’s accessibility laws, including the Accessibility for Ontarians with Disabilities Act, 2005 (AODA)
and the Ontario Human Rights Code.

Multi-Year Accessibility Plan

We maintain a multi-year accessibility plan describing our approach to improving accessibility over time.
You can request a copy in an accessible format by contacting us (see “Feedback & Contact” below).

Assistive Devices

People with disabilities are welcome to use personal assistive devices to access and benefit from our services.
We will make reasonable efforts to ensure our team understands how to support visitors who use assistive devices.

Communication & Accessible Formats

We will communicate with people with disabilities in ways that consider their needs. Upon request, we will provide
information and documents in accessible formats and/or with communication supports, in consultation with the requester,
in a timely manner, and at no additional cost.

Service Animals & Support Persons

Service animals are welcome where permitted by law. People with disabilities may also be accompanied by a support person
when accessing our premises and/or services. If there are entry requirements that apply in a specific setting, we will
communicate them in advance where possible.

Notice of Temporary Disruption

If an accessibility-related feature or service is temporarily unavailable (planned or unexpected), we will post notice
as soon as reasonably possible. The notice will include the reason for the disruption, the expected duration, and any
available alternatives.

Training

We provide accessibility training to team members who interact with the public or who develop/publish content. Training
may include:

• • the purpose of the AODA and the customer service requirements
  • how to communicate and interact with people with various disabilities
  • how to support people using assistive devices, service animals, or support persons
  • what to do if someone is having difficulty accessing our services or information

Policy Updates

We review this policy periodically. If we identify policies or practices that create barriers, we will take steps
to update or replace them.

Feedback & Contact

We welcome feedback about accessibility on our website, in our communications, and in any services we provide.
Feedback can be submitted in the following ways:

• Email: customerservice@alta-electronics.com
• Phone: 1-800-257-2927
• Mail: Attn: Accessibility 59 Sinclair Avenue, Georgetown, Ontario, L7G  4X4 Canada

 

We will acknowledge and respond as soon as reasonably possible. If requested, we will arrange accessible formats and/or communication supports for the feedback process.

Last Updated

March  2, 2026